At BLACK & WHITE General Trading LLC, we value customer satisfaction and are committed to offering reliable, high-quality healthcare, wellness, personal care, baby care, and maternity products. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

1. Eligibility for Returns & Refunds

Eligible Items

Returns or refunds may be accepted within 14 days of delivery if:

• The product is unused, unopened, and in its original sealed packaging

• The product is returned in resalable condition

• The item is defective, damaged, or not functioning as intended due to a manufacturing defect

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or refunded:

• Products that have been opened, used, installed, or tampered with

• Personal care, medical, baby, or maternity products once the seal is broken

2. Medical & Electronic Products

For medical devices, electronic health products, or monitoring equipment:

• Returns are accepted only if the item is unopened, unused, and sealed

• Faulty or non-functional items may be eligible for replacement or refund after inspection

• Damage caused by misuse, improper handling, or normal wear and tear is not covered

3. Return Process

Step 1: Contact Us

To initiate a return or refund request, please email:
online.bwgt@gmail.com

Include your order number, product details, and reason for return.

Step 2: Return Approval

Our support team will review your request and, if approved, provide return instructions.

Step 3: Inspection & Processing

Once we receive and inspect the returned item, refunds or replacements will be processed accordingly.

4. Refund Timeline

• Approved refunds are processed within 5–10 business days after inspection

• Refunds are issued via the original payment method

• Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item)

5. Additional Notes

• We ensure all products are authentic, sealed, and safely packaged

• Returns that do not meet the stated conditions may be refused

• Customers are responsible for return shipping costs, unless otherwise stated

6. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: online.bwgt@gmail.com

Address:
ASCON HOUSE, Office No. 728
7th Floor, Salahuddin Street
Deira, Dubai, United Arab Emirates